Privacy Policy

Last updated: June 9, 2020

This privacy policy describes the types of information TeleWell Technologies Inc. (DBA “YANA,” “we,” “our,” or “us”): (1) may collect from you or that you may provide when you visit the website Yanahelps.com and/or any affiliated mobile application (our “Website”); (2) our practices for collecting, using, maintaining, protecting, and disclosing that information; (3) what rights you have over that information and how to exercise your rights; and (4) what to do if you think we’re not complying with our legal obligations.

YANA is committed to protecting your privacy. We provide this policy to explain the type of information we collect and to inform you of the specific practices and guidelines that protect the security and confidentiality of your personal information, including health information that individually identifies you, or Protected Health Information (“PHI”). Please read this policy carefully. If any term in this policy is unacceptable to you, please do not use the Website or provide any personal information. By accessing or using the Website, you signify your acknowledgment of this privacy policy. This privacy policy may change from time to time, and your use of the Website after we make changes is deemed to be your acceptance of those changes, so please check the policy periodically for updates.

Overview

State and federal laws (“Laws”) govern how YANA can use and disclose health information that individually identifies you. This information is called PHI. We collect PHI when you use our Website and when you communicate with us.

Laws also specify the rights you have over your PHI. Please review the affiliated providers’ Notice of Privacy Practices for details on your rights and options to access and amend your data. If you have any questions, please send us a message at hello@yanahelps.com.

NOTE THAT YANA DOES NOT PRACTICE MEDICINE. Rather, YANA performs a service to assist healthcare providers who are contracted with YANA (“affiliated providers”) with services like collecting and securely maintaining your PHI to provide your assessments and information that you or your providers may request.

YANA can store a request for medical services and forward that request to a licensed doctor in your state, as long as it is included as one of the “States Where We Operate,” as defined in the Terms of Use.

How We Use and Disclose Your PHI

We use and disclose your PHI so that affiliated providers can provide you with care, to run our operations and perform operations to support the affiliated providers, to take payment, and to comply with Laws.

As examples, we share your PHI with organizations that help us run and maintain the technology and security infrastructure that supports the Website and the care that affiliated providers provide through the Website. We also may share your health information with providers who are treating you. We share your PHI with our online payment processor and with our bank. We share your PHI with the pharmacy if a doctor prescribes medication to you through the Website and with intermediaries who enable us to send prescriptions electronically.

We may use your PHI to tell you about health-related products and services we offer, and we may share your PHI with a third party if we merge, are acquired, or undergo an asset sale.

We strive to make sure that any third parties with whom we share your PHI are legally bound by the restrictions of this Privacy Policy. It is not possible to bind some companies, like Google Inc. to such restrictions, in so far as Google Inc. provides us with analytical tracking services to help us understand how you use the Website. Google Inc. may have access to various technical information about you, including but not limited to your internet protocol address and your MAC address. In all such cases we endeavor to mask any personally identifying information to avoid sharing it with such parties.

Affiliated providers may your phone number to call you for consultation reminders and will leave voice messages if you don’t answer the phone. Voicemail messages will include the provider’s name and phone number, but not substantive medical information about you. If you do not want messages to be left, you must advise us of this in writing. If YANA receives your permission, we will use your phone number to send you SMS/text messages.

If we ever have reason to suspect that you may harm yourself or others, we may need to share certain personal information with emergency services.

Email

We may send you emails notifying you of a new message that you can access by logging into your account through our Website.

Risk of Storing PHI On Your Mobile

When you use the Website, there is a risk that your PHI will be stored unencrypted on your mobile device. We take a variety of technical safeguards to make sure that your PHI does not leak onto your mobile device but we cannot guarantee that these safeguards work.

Risk of Our Systems Getting Hacked and Compromised

We take a number of administrative, technical, and physical safeguards to look after the PHI that we hold electronically on our servers. But despite these safeguards, no system is perfect, and we cannot guarantee that our systems and your PHI will not be hacked or otherwise compromised by unauthorized third parties.

The Rights You Have Over Your PHI

Upon request to obtain a copy of your medical record, we will provide customer support to help you obtain your records; however we reserve the right to charge a fee for time-consuming requests.

You have the right to request:

  1. That we limit how we use and share your PHI, though there may be occasions when we cannot agree to your request.
  2. That we change or update information held in your medical record, though there may be occasions when we cannot agree to your request.
  3. How we send you PHI, though the electronic nature of the Website limits our ability to agree to such requests.
  4. An accounting of the disclosure of your PHI. You are entitled to one disclosure accounting in a 12-month period at no charge. An accounting does not include disclosures to carry out treatment, healthcare operations, or payment. We are allowed to charge a fee for any additional accounting in a 12-month period.
  5. A paper copy of this Privacy Policy.

Other Information We Collect

We also collect technical information about how you use our Website. We use this information to help us improve the overall quality of the Website and the services we provide, as well as to market our services to you. Technical information we collect may include information about your mobile device, including but not limited to unique device identifiers, the operating system you use, information about when and how you use the Website, and information about your general location when you use the Website, including your internet protocol address and MAC address. We use cookies and do not respond to “do not track” signals in your browser.

Parties processing the data

The Personal Data and Browser Data (hereinafter collectively referred to as “Data”), is data automatically collected from this website (hereinafter the “Site”), by means of automated systems or freely entered by the User of this Site.

We will keep your information confidential except where disclosure is required or permitted by law (for example to government bodies and law enforcement agencies or during an emergency circumstance as judged by your Provider working with local authorities). Generally, we will only use your information within our company. However, sometimes we use third parties to process your information (for example as credit card payment providers). We will require these third parties to comply strictly with its instructions and we will require that they not use your personal information for their own business purposes.

The Uses of the collected Data by YANA

YANA uses non-identifying and aggregate information to better design our Web site and to use in research and trend analysis. For example, we may tell an advertiser that X number of individuals visited a certain area on our Website, or that Y number of men and Z number of women filled out a site survey or form, but we would not disclose anything that could be used to identify those individuals. We only provide data to our partners, if any, after we have removed your name and any other personally identifying information from it, or have combined it with other people’s data in a way that it no longer personally identifies you.

YANA uses non-identifying (De-Identified or “Safe Harbor” form) and aggregate information about responses to the clinical outcome assessments (personal assessments), and the frequency of the utilization of the YANA service. These efforts enhance program evaluation.

The anonymous and aggregated data also may be published through various media platforms/academic journals. No personal identifying information will be tied to the results, and YANA will not share anything that could be used to identify your account or your private information.

From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will contact you before we use your data for these new purposes to notify you of the policy change and to provide you with the ability to opt out of these new uses.

YANA stores data only for as long as it is necessary to provide products and services to you and others, including those described above and for legal protections or as required by applicable laws and regulations.

YANA may enable access to public information that has been shared through our services.

YANA may allow service providers to access information so they can help us provide services.

IP addresses are used to identify the location of users, the number of visits from different countries and also to block disruptive use; and to analyze and improve the services offered on our website, e.g. to provide you with the most user-friendly navigation experience.

Certain information is needed to provide you with services, so we only delete this information after you delete your account.

Some forms of processing (sending promotional information, commercial profiling, behavioral advertising, geo-location, etc.) may require the express consent of the User. Specific information may be shown on the pages of the Site in connection with particular services or processing of Data provided by the Site User.

Upon request we provide site visitors with access to a description of information that we maintain about them. Yanahelps.com uses industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site. If you feel that this site is not following its stated information policy, you may contact us at addresses or phone number below.

User Obligation

You will not collect users’ content or information, or otherwise access Yanahelps.com, using automated means (such as harvesting bots, robots, spiders, or scrapers) without our permission:

  1. You will not upload viruses or other malicious code.
  • You will not solicit login information or access an account belonging to someone else.
  • You will not provide any false personal information on Yanahelps.com, or create an account for anyone other than yourself without permission. You will not create more than one personal profile.

Portable Electronic Devices

The YANA Platform is available on a multitude of portable electronic devices. We provide our connection to mobile services for free, but please be aware that your carrier’s normal rates and fees, such as text messaging fees, may still apply. You provide all rights necessary to enable YANA Users to sync (including through an application) their contact lists with any basic information and contact information that is visible to them on Yanahelps.com, as well as your name and profile picture.

Cookies on Yanahelps.com

A cookie is a small amount of data, which often includes a unique identifier that is sent to your computer, tablet, phablet, cell phone or other electronic devise (referred to here as a “device”) browser from a website’s computer and is stored on your device’s hard drive. Each website can send its own cookie to your browser if your browser’s preferences allow it, but (to protect your privacy) your browser only permits a website to access the cookies it has already sent to you, not the cookies sent to you by other sites. Many sites do this whenever a user visits their website in order to track traffic flows.

Cookies record information about your preferences and allow us to tailor YANA to your interests. During the course or any visit to the Site, the pages you see, along with a cookie, are downloaded to your device. Many websites do this, because cookies enable website publishers to do useful things such as finding out whether the device (and probably its user) has visited the website before. This is done on a repeat visit by checking for the cookie left there on the previous visit.

Information supplied by cookies can help us to analyze the profile of our visitors so we can provide you with a better user experience.

How to Contact YANA to Use Your Rights

Please write to us at:

YANA

801 South Figueroa St.

Los Angeles, CA 90017

How to Complain

To submit a complaint to YANA you need to do so in writing to:

YANA

801 South Figueroa St.

Los Angeles, CA 90017

In addition you can complain to: Secretary of the U.S. Department of Health and Human Services Attention: Regional Manager, 50 United Nations Plaza, Room 322, San Francisco, CA 94102. For additional information, call (800) 368-1019 or the U.S. Office of Civil Rights at (866) 627-7748 (Voice) or (866) 788-4989 (TTY)

No Retaliation

We will not retaliate against you for filing a complaint.

Effective Date

This Notice is effective dated June 9, 2020.

Final Words from YANA

We try to keep yanahelps.com safe, but you use it at your own risk. We are providing yanahelps.com “As Is” without any express or implied warranties. We do not guarantee that yanahelps.com will be safe or secure. yanahelps.com is not responsible for the actions, content, information, or data of third parties, and you release us, our directors, officers, employees, and agents from any claims and damages, known and unknown, arising out of or in any way connected with any claim you have against any such third parties.

Yanahelps.com openly volunteers its practices of collecting information, its targeting capabilities, and its use of cookies. If you have any questions pertaining to this privacy policy and its contents, please direct your correspondence to Yanahelps.com at the “contact us” link on the website.

Understand, that we treat your use of our platform with the utmost respect to your privacy. We keep all information not disclosed above private between the Provider and the User, keeping only non-decimated “file” copies for reference in case of legal dispute of by court order as we are required to under Federal Laws for period up to seven years or by the applicable State Regulation. File retention protects both the User and the Providers safety. YANA is not responsible for data lost/exposed/used due to the nature of the Internet and digital environments, including illegal actions of hackers and criminals, technical malfunctions of servers and database etc. These are the accepted risks of our Users and users of the Internet in general. You are agreeing to this standard in using our site.

YANA reserves the right to amend this Privacy Statement at any time without notice, and only the current Privacy Statement may be deemed effective. Regardless of later updates or changes to our privacy notice, we will never use the information you submit under our current privacy notice in a new way without first providing you an opportunity to opt-out or otherwise prevent that use.

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